Privacy Policy

This privacy policy (the "Privacy Policy") applies to your use of the website of Razorpay hosted at razorpay.com, the Services (as defined under the Razorpay "Terms of Use") and Razorpay applications on mobile platforms (Android, Blackberry, Windows Phone, iOS etc.) (collectively ("RAZORPAY" or "WEBSITE")), but does not apply to any third party websites that may be linked to them, or any relationships you may have with the businesses listed on Razorpay.

The terms "we", "our" and "us" refer to Razorpay and the terms "you", "your" and "User" refer to you, as a user of Razorpay. The term "Personal Information" means information that you provide to us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information.

Our practices and procedures in relation to the collection and use of Personal Information have been set-out below in order to ensure safe usage of the Website for you. We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business.

While we try our best to provide security that is better than the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you.

By visiting this Website, you agree and acknowledge to be bound by this Privacy Policy and you hereby consent that we will collect, use, process and share your Personal Information in the manner set out herein below. If you do not agree with these terms, do not use the Website.

It is clarified that the terms and conditions that are provided separately, form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy.

We collect, receive and store your Personal Information. If you provide your third-party account credentials ("Third Party Account Information") to us, you understand that some content and information in those accounts may be transmitted to your account with us if you authorise such transmissions and that Third Party Account Information transmitted to us shall be covered by this Privacy Policy.

You may opt to not provide us with certain information, however that will restrict you from registering with us or availing some of our features and services. We use commercially reasonable efforts to ensure that the collection of Personal Information is limited to that which is necessary to fulfill the purposes identified below.

If we use or plan to use your information in a manner different than the purpose for which it is collected, then we will ask you for your consent prior to such use.

The Personal Information collected will be used only for the purpose of:

• Enabling you to use the services provided by us
• Helping promote a safe service
• Calibrating consumer interest in our products and services
• Informing you about online offers and updates
• Troubleshooting problems
• Customizing User experience
• Detecting and protecting against error, fraud, and other criminal activity
• Collecting money
• Enforcing our terms and conditions

And as otherwise described to you at the time of collection of such information.

If you create an account to take advantage of the full range of services offered on Razorpay, we ask for and record Personal Information such as your name, email address and mobile number.

We may collect and store your Sensitive Personal Data or Information (such as any financial information including:

• Credit card details
• Debit card details
• Bank account information
• Know Your Customer (KYC) documents as per RBI regulations
• Any other applicable information

We use your email address to:

• Send you updates, news, and newsletters (if you willingly subscribe during signup or anytime after)
• Contact you on behalf of other Users (such as friend requests, personal messages, or social collaboration events)

If you do not want to receive communications that are not relevant to you or your use of our services, please click on the unsubscribe link provided at the bottom of such e-mails sent to you by us.

We use your mobile numbers to send you:

• Transaction alerts
• SMS alerts based on your preferences

If you do not wish to receive such SMSs, please notify us at razorpay.com/support to stop receiving SMSs.

Razorpay assures that your Personal Information will not be made public or sold to any third party.

The User shall have an option to erase any information provided, including Personal Information. If a User opts for erasure, Razorpay shall delete all stored information of the User from its servers.

We store customer information of customers such as:

• Address
• Mobile number
• Third Party Wallet details
• Card Details
• Email address

This information is collected from customers making payments through Razorpay checkouts.

We only share this information with businesses powered by Razorpay applications when the customer chooses to share their information with those respective businesses.

Important Notice:

Razorpay is not liable for any misuse of this information by the business or people related to the businesses to whom the information is shared by the customer.

We record information relating to your use of Razorpay, including:

• Searches you undertake
• Pages you view
• Browser type
• IP address
• Location
• Requested URL
• Referring URL
• Timestamp information

We use this information to:

• Administer Razorpay
• Provide the highest possible level of security and service
• Perform statistical analyses of User behavior and characteristics
• Measure interest in and use of various areas of Razorpay

Note: You cannot be identified from this aggregate information.

Intellectual Property Rights

We own all intellectual property rights associated with the Website and its contents. Key points include:

• No right, title, or interest in downloaded material is transferred to you
• The Website is protected by copyright as a collective work
• Our logos, product and service marks, trademarks, copyrights, and other intellectual property ("Our IP") are exclusively owned by us

Important: Without our prior written permission, you agree:

• Not to display or use Our IP in any manner
• Nothing in this Website grants you any license or right to Our IP

We send cookies to your computer to uniquely identify your browser and improve the quality of our service. The term "cookies" refers to small pieces of information that a website sends to your computer's hard drive while you are viewing the site.

Types of Cookies

• Session Cookies: Expire once you close your browser
• Persistent Cookies: Stay on your computer until you delete them

Persistent cookies can be removed by following your browser help file directions. Important: If you choose to disable cookies, some areas of Razorpay may not work properly or at all.

Third-Party Tools

Razorpay uses third-party tools that may:

• Collect anonymous information about your visits to Razorpay using cookies
• Track your interaction with Razorpay products and services
• Use information about your visits to target advertisements for Razorpay's products and services

Privacy Assurance:

• No Personal Information is collected or used in this process
• Third parties do not know or have access to:
• Name
• Phone number
• Address
• Email address
• Any Personal Information about Razorpay's Users

Opt-Out Option: Razorpay Users can opt-out of sharing this information with third parties by deactivating cookies. The process varies from browser to browser. Please refer to the help file of your browser to understand the process of deactivating cookies on your browser

We may use the information we collect in connection with your use of Razorpay (including your Personal Information) in order to:

• Investigate
• Enforce
• Apply our terms and conditions
• Apply our Privacy Policy

We do not share your Personal Information with any third party except in the following circumstances:

Permitted Sharing

• Financial institutions such as banks
• RBI or other regulatory agencies (as required)
• To provide services offered through Razorpay
• Conduct quality assurance testing
• Facilitate account creation
• Provide technical and customer support
• Provide specific services (e.g., contact synchronization)

Important: These third parties are required to use your Personal Information only to provide the services you requested.

Affiliates and Acquisitions

• We may share Personal Information with our:
  • Parent company
  • Subsidiaries
  • Joint ventures
  • Companies under common control
• If another company acquires Razorpay, they will possess your Personal Information
• Acquiring company must honor this Privacy Policy

Disclosure Circumstances

We may disclose Personal Information if we believe it is necessary to:

• Take action regarding suspected illegal activities
• Enforce our terms and conditions and Privacy Policy
• Comply with legal processes (search warrants, subpoenas, court orders)
• Protect our rights, reputation, property, or those of our Users, Affiliates, or the public

Note: We are not required to contest the validity of governmental requests.

Aggregate Information

We may disclose aggregate User behavior information to third parties, such as:

• Advertisers
• Content distributors

For example, we might disclose the number of Users exposed to or who clicked on advertising banners.

Links

References on this Website to any names, marks, products, or services of third parties, or hyperlinks to third-party websites or information, are provided solely for your convenience and do not in any way constitute or imply our endorsement, sponsorship, or recommendation of the third party, information, product, or service.

Except as set forth herein, we do not share your Personal Information with these third parties and are not responsible for their privacy practices. We strongly recommend that you review the privacy policies of all such third-party websites before providing any personal information.

User Access of Personal Information

As a registered Razorpay User, you can modify certain aspects of your Personal Information and adjust your privacy preferences by accessing the "Account" section of this Website.

Security

Your account is password protected. We use industry-standard measures to safeguard the Personal Information stored in our database. Additionally, we adhere to industry best practices on Information Security, as outlined on our website.

Access to your Personal Information is strictly limited to employees and contractors who require it to perform their job functions, such as our customer service personnel. If you have any questions regarding security at Razorpay, please contact us at disclosures@razorpay.com.

Important: You acknowledge that Razorpay is not responsible for any intercepted information sent via the internet. By using our services, you release us from any claims arising from or related to the unauthorized use of intercepted information.

Terms and Modifications to this Privacy Policy

Our Privacy Policy is subject to change at any time without prior notice. To stay informed about updates, we encourage you to review this policy periodically. Any modifications will take effect immediately for all Razorpay Users.

Please note that it is your responsibility to keep your Personal Information up to date, including providing us with your most current email address.

If you do not wish to permit changes in our use of your Personal Information, you must notify us promptly and request account deactivation. Your continued use of Razorpay after any amendments to this Privacy Policy will indicate your acknowledgment and acceptance of the updated terms.

Applicable Law

Your use of this Website shall be governed by and construed in accordance with the laws of India.

Users agree that any legal action or proceedings arising from their use of the Website may be brought exclusively in the competent courts or tribunals having jurisdiction in Bengaluru, India. By using this Website, you irrevocably submit yourself to the jurisdiction of such courts or tribunals.

Complaints and Grievance Redressal

If you contact us to provide feedback, register a complaint, or ask a question, we will record any Personal Information and other details you provide in your communication to ensure an effective response.

Any complaints or concerns related to your Personal Information, the content of this Website, disputes, breaches of confidentiality, proprietary rights, or intellectual property infringement should be reported immediately to the Grievance cum Nodal Officer at the contact details mentioned below.

You may submit your grievance in writing or by raising a grievance ticket through the hyperlink provided below:

Mr. SHASHANK KARINCHETI

Razorpay Software Private Limited

Address: No. 22, 1st Floor, SJR Cyber, Laskar - Hosur Road, Adugodi, Bangalore - 560030

Phone: 080-46669555

Email: dpo@razorpay.com

Grievances Portal: https://razorpay.com/grievances/

Owner ID: Q2EogZPoPmvuBb

Owner Name: SWARAG NUTRIENTS

IP Address: 10.26.109.39

Date of Acceptance: 2025-03-03 14:30:26 IST

Signatory Name: RAGHAVENDRA ANEGUNDI

Contact Number: +918884286092

Email: brfilms14@gmail.com